Question 1

Who is a Care Manager?

Accepted Answer

One person from our team who looks after your parent. They speak Malayalam, get to know your parent’s routine and doctors, and are the person you both message when something is needed.

Question 2

Does my parent need to use an app?

Accepted Answer

No. Your parent just calls or sends a WhatsApp to their Care Manager. The updates and app are for you.

Question 3

What happens in an emergency?

Accepted Answer

Every plan has a helpline that works day and night. We arrange transport and the hospital, and stay with your family until someone can get there.

Question 4

How long do I need to sign up for?

Accepted Answer

At least 3 months, paid upfront. The first month is usually about settling in — most families feel the difference from the second.

Question 5

Which cities do you cover?

Accepted Answer

We’re in Kochi right now, and we’ll be expanding to more places soon. If your parent lives elsewhere, message us and we’ll let you know when we arrive. We always check we can reach your parent’s home before you pay anything.

Question 6

Are your team members checked?

Accepted Answer

Yes. Everyone is ID-verified, background-checked and trained before they meet your parent.

Question 7

What if we need something that isn’t listed?

Accepted Answer

Just ask the Care Manager. We can arrange most things through people we trust, and we’ll tell you the price before booking.

Question 8

Can I change plans later?

Accepted Answer

Yes — talk to your Care Manager and we’ll move you to the plan that fits.

Good questions

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